IT help desk management software has evolved rapidly over the past decade. No longer do IT workers have to write manual tickets when people call in with computer problems. Many of the tedious tasks involved with working the help desk have been automated, saving everyone time and drudgery. At H2Desk, we offer web help desk Read more
Help desk software has evolved rapidly in the past few years, so if it has been awhile since you’ve made a thorough help desk software comparison, maybe it’s time to check out what’s available today. You’ll be amazed at how much easier the right software makes things. At H2Desk, we offer software that’s flexible, powerful, Read more
Even if you run a very small business, the right service desk software can make an enormous difference in productivity. With the right help desk support tools, your IT professionals can do their work more efficiently, and employees experiencing IT problems can get their issues sorted and get back to work more quickly. At h2desk, Read more
Thousands of businesses around the world use our proven help desk software. However, in recent years the trend towards web based help desk via software-as-a-service (SAAS) has also given us the opportunity to host help desk systems for hundreds of clients on our own servers. This option allows h2desk to handle all the “techie” details Read more
Are you considering moving your help desk online? Online help desk software packages are becoming more and more popular with businesses of all sizes. The right online help desk solution, implemented properly, can make it easier for your staff to service your customers, deal with customer complaints and provide customer service. These are some of Read more
The dividing line between a good company and a great one is often the level of customer service the company provides. The customer service software you choose can help you manage your company’s customer support experience and ensure that you are always providing world-class customer support to your company’s most valued asset – the people Read more
Online help desk software can give your business a number of key advantages. The best help desk ticketing software, for example, can help you track customer problems from first contact through resolution while building a searchable online knowledge base that allows your help desk to respond more quickly and effectively to future complaints. In addition, Read more
Americans love their gadgets. According to a recent study, the average family owns 24 electronic devices, mostly cell phones, computers, digital cameras, and MP3 players. These devices often make our lives easier, or at least more entertaining. But as much as we adore them, new technologies are not an absolute good, especially in the workplace! Read more
As every business owner knows, it’s more expensive to attract new customers than it is to keep existing ones. Most experts agree it costs at least five times more to find a new client than it does to keep him coming back. That’s the easy part, i.e., recognizing that repeat customers are important. The challenge Read more
Democrats and Republicans may not agree on much, but they are nearly unanimous in their praise for small business owners. The companies they run are often called the economic engine or backbone of America. In this admittedly rare instance, our leaders happen to be correct. How important are they? According to the U.S. Small Business Read more
