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| Easy to install and use |
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Very easy to use and install, you can begin using it within minutes
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| Manage all your support from one place |
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All support options on one place - tickets, knowledgebase, troubleshooters, file library. Add custom modules such as forum and live chat
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| Use it on your server |
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Variety of licenses available to tailor the helpdesk to your needs
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| Customize look & feel |
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Easily customize the look and feel of the help desk by editing style sheets and template files. Edit all emails sent out by the help desk
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| Configuration |
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Simple web based access to the control panel, allowing quick and easy configuration of your system. Import emails from POP3 and IMAP mailboxes
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| History and statistics |
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Generate extensive statistics for departments, users, peak usage times, and more. Support tickets keep track of customer issues in a threaded format
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| Save time |
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Powerful built-in knowledge base system allows your customers to find answers to common problems. Configure automatic responses based on keywords and phrases. Predefined replied, troubleshooters and more
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| User management |
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User management system allows staff to create new customer and staff accounts, modify help desk permissions, and view user statistics
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all features  take the tour free trial |
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