Online Help Desk Software

h2desk helps you to streamline and organize your help desk support operations. Customer emails are automatically converted into tickets in threaded format for easy processing. Customers can also create tickets via your own dedicated self-service portal. If customers call in, your staff can create tickets on their behalf while they have them on the phone.

Easily add new ticket fields to collect the type of data your support team needs. Unique fields per department allows you to tailor data collection based on issue type. Data can be collected via drop down list or input field and is available within the ticket for ease of use during issue resolution.

Sometimes customers want other parties to be kept informed of their ticket details. Or perhaps you need to ensure one of your internal stakeholders needs to be aware of the support issue that was reported. h2desk makes it easy for your team to add a “cc” recipient to any ticket if you've given them the permission to do so via security settings.

The moment your staff member signs in they'll see an instant snapshot of their own tickets by status. They can also go directly to their assigned tickets right from the dashboard. Support administrators can easily drill down to find more specific operational data using the built-in statistics view.