Help Desk Software

Here you'll find a list of our help desk software features

h2desk Help Desk Program features

  1. Web or email help desk ticket creation
  2. Email reply to help desk tickets
  3. Manage user accounts
  4. Help desk knowledgebase
  5. Save time with canned replies
  6. Create language packs for help desks
  7. Customize help desk software through templates
  8. Open interface to integrate with customer base: phpBB, oscommerce, zen-cart, magento and with other applications through API
  9. Integrate h2desk help desk tool with live chat
  10. Compatible with all major browsers
  11. Mobile management iPhone module for h2desk help desk support software coming soon

Help Desk Support Reports

  1. Ticket submission rates
  2. Help desk response times
  3. Ticket history and post frequency
  4. Customer feedback
  5. Customer staff ratings

Knowledge Base & Troubleshooter

  1. Populate the help desk software knowledge base with frequently asked questions
  2. h2desk help desk program will automatically display solutions from the knowledgebase before tickets are submitted
  3. Troubleshooters walk customers through problems step-by-step to a solution
  4. Upload common files to the file library
  5. Tray pop-up notifies staff of incoming help desk requests

Customization and Control

  1. Choose from existing themes to match h2desk help desk tool appearance on your website
  2. Get full control over the look & feel of your help desk.
  3. Select help desk software modules
  4. Add your own modules to the client portal

h2desk Help Desk Tickets

  1. Import emails to IT help desk software system from POP3 and IMAP
  2. Departments classify help desk tickets for specific staff groups
  3. Flag help desk tickets for assigning to staff members
  4. Syndicate help desk support requests with RSS feeds

Permissions and Access Control

  1. Limit access of help desk support staff and customers to specific departments
  2. Regulate guest access to help desk with user accounts
  3. Optional CAPTCHA module requires human validation before ticket submission to prevent spam

Help Desk Client Portal

  1. Self service features reduce load on IT staff
  2. Create Knowledgebase, Troubleshooters, Tutorials, Manuals, Guides, File library and more...
  3. Customize portal to display only sections you want
  4. Powerful live search for customers to easily find what they need

Customizeable support Sidebar

  1. Place a quick support sidebar on your website
  2. Customize sidebar elements and texts
  3. Place different sidebar on different websites with relevant content
  4. Use JavaScript API functions to open sidebar on any content

Help Desk Staff Dashboard

  1. Help desk support staff can communicate via private messages and staff notes
  2. Find and track tickets with ticket search
  3. Integrated calendar provides notification for both global and private events
  4. Define and save custom ticket searches, canned responses, and automated responses

About Us

OnClick Solutions Ltd is a small company focused on providing affordable, simple web applications to help your business evolve.    Company website

Our Products

Live Chat Software CRM Software Help Desk Software
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