Improve you customer service in just 5 minutes!Set up your own fully customized customer support portal in 5 minutes. Customers can submit their support ticket online or via email and use the portal to view and manage their tickets. Empower your customers with self-service access to knowledge base, files, tutorials, links, and news bulletins. |
 |
 |
Choose the theme that fits your style!Professional business or fun and informal look, your imagination is the limit. Easily change skin colors, icons, layout, and much more with just a few simple clicks using the built-in configuration interface. If available templates are not exactly what you need, you can add your own custom changes by editing the HTML and CSS files via the built-in editor. |
|
|
Staff HomeThe staff home page is the control console of h2desk. It shows you urgent items and gives you access to all customer care and customization features. Staff members can get quick access to their tickets as well as viewing of private messages and broadcast announcements. |
|
|
Support TicketsOrganize your support requests in ticket style. Automatically import and convert emails into tickets and collaborate with other staff members. Automatic due dates by department, assign and track each ticket, audit log keeps record of all actions, automated close notifications, and much more. |
|
|
iPhone AppUse your iPhone or iPad with the exclusive h2desk app to provide remote support to your customers when away from your desk or on the go. |
|
 |
 |
|
Easy Content ControlYou can control the content and presentation of tutorials and other materials using h2desk content control. Easily build multi-media Tutorials using images, PDFs, and even embedded video. |
|
|
Customize EverythingAll aspects of the look and feel of h2desk can be modified to fit the look and feel of your own application, with easy to use templates. |
|
