Help Desk Software Comparison

Compare prices and features from H2Desk, Kayako, and Zendesk

Support center and self-service help desk software

Support ticketing

Email (Two-way integration allows ticket creation and reply via email)

Predefined responses

Auto Reply

SLA plans and resolution deadlines

Business hours and holiday schedules

Ticket notes and time tracking

Agent collision prevention

Instant answers (Displays knowledge base answers as customer types)

Native Mobile Apps (IOS and Android)

Knowledgebase (public + internal)

Publish news

Full customization of the look and feel

Custom user and ticket fields

Audit logs

SSL secure access

Agent specific permissions

Statistical reports

Build custom reports

Private knowledge base, tutorial, and file library items

Advance email rules for ticket routing

Automated workflows

Single Sign On

Customer ticket reply rating

Customer surveys

Voice over IP calls

Ticket tasks with expiry notifications

Web Page Support (Slide-out sidebar is integrated to your help desk)

Community Forum

Schedule reports for inbox delivery