Plan selection should match the size of your support organization and the features you need to make your operation efficient. Cloud HD plans are easiest to use since they require no installation or maintenance on your part.
You'll get a fully working version of your choice including all ticketing system and knowledge base features. There is no difference between the free trial and the paid license except for the expiration date.
Our Cloud Hosted and Cloud Hosted Plus plans include full support and automatic version updates as long as your account is active.
Yes, you can upgrade, downgrade or cancel a hosted plan anytime you choose
We accept all major credit cards (Visa, MasterCard, American Express, and Discover) and PayPal payments via our secure payment gateway
Access to the HTML page templates is provided with all packages. This allows you to fully control page layout and design of the customer portal and ticketing system for a customized look and feel. However, the system files that use PHP code are encrypted and may not be edited.
Yes. Your complete satisfaction is important to us. If you are not satisfied with our software, just contact us within 30 days of the purchase date and we will issue a full refund.