Online IT Helpdesk
In today's business environment, information technology plays a significant role in almost all business processes. To ensure your business stays in step with the
competition and meets the needs of its customers, you need to equip your support team with the right tools. Our online IT helpdesk system provides a
state-of-the-art ticketing system with built-in automated features designed to make your support staff work more efficiently and effectively.
Our IT helpdesk application also contributes to enhanced coordination between support staff and customers, providing
both with easy-to-use, yet effective tools for IT helpdesk ticketing and tracking. You can also ensure proper problem management, data analysis and
reporting when the problem is resolved.
Maintaining a threaded view, our IT helpdesk ticketing program allows creating tickets through the web interface or e-mail as well as importing emails
from both POP3 and IMAP accounts. Customers can create user accounts in the h2desk support center to access their ticket history and communicate with
support staff effectively. They can also take advantage of a built-in knowledgebase system to find answers to frequently asked questions on their own.
Apart from IT helpdesk ticketing tool and built-in knowledgebase with frequently asked questions, h2desk includes troubleshooters that walk customers
through their problems step-by-step to a solution, an iPhone application to manage your tickets on the road, self service client portal, tutorials,
manuals, etc. enabling your staff to respond to all customer requests in a timely manner.
