Help Desk Software Blog

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Is Your Customer Service Good or Great?

Posted on: August 6, 2015 /
Categories: Customer Service Software, Help Desk Software

At first glance, there is very little in common between the most successful consumer-oriented companies of the past century versus the Internet giants of today. Think Nordstrom, Ritz Carlton, and Southwest Airlines versus Amazon, Google, and Facebook. Although born in very different times, they all share one thing in common: A leadership philosophy that encourages

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If your Agents aren’t using these Customer Support tools, you’re already behind the Curve!

Posted on: March 13, 2015 /
Categories: Customer Service Software

If you were to order your marketing assets starting with most important, how would you begin? Social media? Content? Advertising? Where does your customer support team fall on the list? If it’s not already occupying the number one slot, it’s time to make some revisions. After your product or service is sold, you have few

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Why Impatient Customers & Profitable Businesses Love Self-Service

Posted on: February 10, 2015 /
Categories: Customer Service Software, Help Desk Software

It’s hardly news to say that the internet has revolutionized the way businesses and customers interact. Not only has it opened up countless channels in which to do business and turn a profit, it’s also made customers more autonomous while increasing their expectations. In our 9-5’s and beyond, we’re operating at warp speed and expecting

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Help Desk Leaders H2Desk Releases Version 5.2.0 to its Cloud Users

Posted on: November 7, 2014 /
Categories: Customer Service Software, Help Desk Software, Helpdesk Ticketing System

Cloud Hosted Customers Get Early VIP Access to host of New Features MIAMI, FLORIDA, October 30, 2014 — H2Desk, a full-service help desk company, has just released version 5.2.0 to their Cloud Hosted customers. The unique blend of helpful features included in this newest update were specifically designed to help improve the efficiency of help

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Support Ticket Best Practices

Posted on: August 29, 2014 /
Categories: Customer Service Software, Help Desk Software, Helpdesk Ticketing System, Online IT Help Desk

Time is money. So why waste either one responding to multiple emails or duplicate support tickets to resolve a single issue? Your support team and your customers should have one common goal—resolve the customer’s issue so they can get on with their day! Below are some simple tips that will help your customers improve their

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Organizing Customer Calls and Questions

Posted on: May 29, 2013 /
Categories: Helpdesk Ticketing System

When it comes to organizing customer queries about a product or service that you provide, there is no better way to accomplish it then with help desk tickets. These tickets can be set up in many different ways so that you are in control of how you organize your customer service and help desk. Regardless

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Does Your Company Need a Better Help Desk Solution?

Posted on: March 6, 2013 /
Categories: Help Desk Software

Even if you run a very small business, the right service desk software can make an enormous difference in productivity. With the right help desk support tools, your IT professionals can do their work more efficiently, and employees experiencing IT problems can get their issues sorted and get back to work more quickly. At h2desk,

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