Choosing a reliable web based help desk
Thousands of businesses around the world use our proven help desk software. However, in recent years the trend towards web based help desk via software-as-a-service (SAAS) has also given us the opportunity to host help desk systems for hundreds of clients on our own servers. This option allows h2desk to handle all the “techie” details so clients can focus on their core business.
When deciding on which SAAS provider to use to host your help desk system, reliable performance is a key metric that must be considered. During the 4th quarter of 2012, our Cloud Hosted clients enjoyed an up time of 99.97%. And although we’re pretty proud of our performance, we continue to work each day to improve on it and get as close to 100% as possible.
Long term experience in hosting online help desks
h2desk was launched in 2004 and became popular with many clients as a self-hosted solution. In 2009 we introduced the SAAS web based solution which is now known as our Cloud Hosted offering. The advantages of using a SAAS help desk solution are numerous. To begin with, our SAAS clients receive unparalleled premium service ranging from automated updates to immediate availability of new features. Unlike self-hosted users, there is no maintenance required because we take care of all those little details. We back up your database a minimum of once per day and we handle all server and software maintenance issues. You simply log in and use the system.
High availability, high standards, and constant monitoring
Our web based SAAS system is monitored automatically from over 50 connection points throughout the world to ensure our service is as robust as possible. The system is checked once per minute and most times issues are resolved before they are even visible to users.
Continual improvement process
Over the years we’ve made significant investments in our SAAS platform. We’ve improved the hardware, added redundancy, and expanded our support team. To ensure we deliver first class service to our clients, we use a continual improvement process that is 100% focused on a superior customer experience. Our team is constantly working behind the scenes to increase the robustness of our infrastructure and expand our system’s features.