Helpdesk Ticketing System Archives - Help Desk Software Blog

Help Desk Leaders H2Desk Releases Version 5.2.0 to its Cloud Users

Posted on: November 7, 2014 /

Categories: Customer Service Software, Help Desk Software, Helpdesk Ticketing System

Cloud Hosted Customers Get Early VIP Access to host of New Features MIAMI, FLORIDA, October 30, 2014 — H2Desk, a full-service help desk company, has just released version 5.2.0 to their Cloud Hosted customers. The unique blend of helpful features included in this newest update were specifically designed to help improve the efficiency of help

Support Ticket Best Practices

Posted on: August 29, 2014 /

Categories: Customer Service Software, Help Desk Software, Helpdesk Ticketing System, Online IT Help Desk

Time is money. So why waste either one responding to multiple emails or duplicate support tickets to resolve a single issue? Your support team and your customers should have one common goal—resolve the customer’s issue so they can get on with their day! Below are some simple tips that will help your customers improve their

Organizing Customer Calls and Questions

Posted on: May 29, 2013 /

Categories: Helpdesk Ticketing System

When it comes to organizing customer queries about a product or service that you provide, there is no better way to accomplish it then with help desk tickets. These tickets can be set up in many different ways so that you are in control of how you organize your customer service and help desk. Regardless