Implementing customer service best practices doesn't need to be difficult or time consuming. With the exclusive H2Desk support sidebar, your customers will enjoy access to your online help desk software directly from within your web pages.
The Support Sidebar is a pop-out element that sits discretely in the margin of your web page. When the customer clicks the Support tab, they'll be able to see and use the same content that's normally visible in the customer portal. They'll enjoy immediate access to knowledge base articles, tutorials, and even custom content. The best part is that they don't have to leave your website to get support, you'll have more opportunity to showcase your products and services.
Much more than just content.
In addition to self-help content, customers will also be able to submit inquiries and support requests directly into your online help desk software. Why have customers use a comment form that just sends you an email? With our Support Sidebar, customer requests get routed immediately to the appropriate department or staff member for quicker responses to customer issues. And since the inquiries and requests are created within the support system, you'll be able to track the issue from start to finish with detailed reporting and statistics.
An on-page support form can also help your sales. Studies have proven that the longer a customer remains in your website, the more likely they are to complete a purchase or sign up for services. So don't send customers away to a comment or inquiry form, give them the support they desire directly from within the web page and they are more likely to end up as a satisfied customer.