Customizable Ticket System

A helpdesk ticketing system that matches your unique requirements

support ticket software
Receive tickets from multiple support mailboxes
Our helpdesk ticketing system accept tickets via email using email addresses that are specific to each product or website. Each mailbox can be linked to a specific department for automatic ticket routing. The software recognizes the department and all system replies use a specialized "from" sender address instead of the main generic support address. This is especially valuable if you want to support multiple products from a single support portal.

What language do your customers prefer?
A built-in editor allows you to easily translate all of our help desk software's customer and staff pages to any language. Users can then select their desired language so they can easily navigate the system without confusion. Knowledge base and tutorial library items are marked for the appropriate language so that your customers will see your content in the correct language.
built-in language options

=customer service support in local time zone.
Serve customers in any time zone
Customers can choose to use their local time zone and all ticket information will be converted to their local time. So even if you have users in different time zones, the date time stamp on their tickets and all activity displayed by the helpdesk ticketing system will reflect the correct time based on their location.

Your logo, your brand, your look and feel
Our help desk software is highly customizable to help you match your own brand. You can upload your own logo and select from multiple front end templates. Don't see the style or color you like? With a little bit of HTML programming knowledge you can easily modify templates and style sheets to make the system 100% your own.
brand your customer service support

support desk on your domain
Use your own support domain address
Want to completely re-brand the help desk software so customers think it's a totally custom system? You can use your own domain address (extra add-on required with certain plans) to make the address match your main website. You can even purchase a brand-free license to remove all H2Desk brand and copyright markings.