For businesses looking to adopt customer service best practices, help desk software is one of the easiest and quickest ways to significantly improve your customers' experience and create brand loyalty. H2Desk is a trusted provider of help desk software to thousands of small and mid-sized companies and organizations. Our all-in-one support solution includes a built-in support ticket system that's robust yet easy to use. It allows you to track every contact and route each one to the proper agents or specialists within your company.
Every interaction is stored as part of the record so you'll have full details of each incident at your finger tips including resolutions and how quickly they get resolved.
It's fully customizable so it can be used both as a front end customer support software and support ticket system. Functional in minutes, you'll be amazed at how quickly your business can be transformed into a more efficient team with our customer-focused service delivery software.
Your customers can submit support tickets online or via email and automatic features such as ticket acknowledgments and email notifications will ensure they know their issues are being handled in a professional and timely manner. With a few keystrokes, they’ll be able to access their tickets via a dedicated customer portal that enables them to view and manage all of their tickets.
More than just a typical support ticket system.
In addition to its robust ticket engine, the customer support software includes a customer portal and broad selection of self-service tools developed to help empower customers and streamline operations by encouraging the use of self-help materials before a ticket is created. You can easily implement the self-service modules that suit your unique business requirements. An intuitive administrative interface allows you to display the modules you need and hide the ones you don’t. Choose from knowledge base articles, file repository, self-help tutorials, news bulletins, and more. You can even mark articles and files as private so that only authorized customers can see them.
Designed to give you the flexibility to choose what works best for you. Available as a hosted web-based solution or a self-hosted application, you're in complete control with the H2Desk software.